Own the customer experience with cloud-based CRM solutions

At PwC, we work at the intersection of business and technology to provide innovation to fuel your customer experience. We can help you deliver the seamless anywhere, anytime access your customers have come to expect by combining our business and strategy expertise​ with our award-winning solutions powered by Salesforce technology to enable transformation across your business.

A recognised leader

PwC is regularly recognised by the Analyst Community as a Leader in CRM and Salesforce implementations. PwC has been consistently honoured by Salesforce with Global Strategic Partner Innovation Awards. Since our participation in the award program in 2013, PwC has won more awards than any other systems integrator.

PwC solutions powered by Salesforce

FullForce Solutions

Always on Workforce
PwC's Always On Workforce solution helps employees discover, engage and collaborate—boosting employee satisfaction, productivity and innovation throughout the entire work lifecycle.

PwC’s OneBank Solution helps relationship managers and consumer bankers deeply understand their clients and book of business in a way they could not before, with a true Customer 360, based on proactive alerts, analytics, and tailored insight into the needs of their clients and relationships.

Patient Digital Care
PwC Patient Digital Care is an intuitive, easy-to-use portal that enables providers to extend care beyond the office visit to easily deliver personalised information, services, and support to patients throughout the treatment cycle.

Retail Clienteling
PwC’s Retail Clienteling Solution is a cloud-based platform that helps retailers deliver a differentiated, personalised, and seamless experience to their customer. It integrates with the hardware and/or legacy applications retailers need to run their business.

Commercial Excellence
PwC’s Sales and Marketing Excellence Solution is an end-to-end process solution from initial inquiry to order, all on a single platform. It provides a seamlessly integrated capability from sales through service that can help you improve speed and efficiency, turn insights into action, and increase customer loyalty.

SmartAgent for Healthcare
PwC’s SmartAgent for Healthcare solution helps health plans deliver seamless, integrated customer support to members. The solution enables customer service agents to leverage box workflows and call scripts to increase their efficiency in resolving member inquiries.

Wealth Management 2.0
PwC’s Wealth Management solution improves a wealth manager’s experience, productivity, and efficiency by providing a 360˚ customer view. It helps wealth managers advise their clients and select the right investment products.

Lightning Bolt Accelerators

Employee Service Platform: On-Boarding and Self Service
PwC’s Onboarding and Self-Service Solution is an employee engagement solution that enables a company’s workforce to find any information they need.

Employee Service Platform: Pre-Boarding
PwC’sPre-Boarding Solution guides newly hired employees through an intuitive pre-boarding process.

Employee Service Platform: Recruiting
PwC’s Recruiting Solution uses predictive and artificial intelligence to create a single destination for HR teams to manage all of their recruiting processes.

Supplier Relationship Management
PwC’s Supplier Relationship Management Solution (SRM) is a cloud-based integrated solution, that facilitates collaboration and increases relationship visibility between suppliers and buyers with intuitive, self-service capabilities for suppliers in a central location.

Supplier Marketing Community
PwC’s Supplier Marketing Community is a user-friendly solution leveraging Salesforce Communities. It provides suppliers a “one stop shop” for personalised, real-time marketing campaign information.

Contact us

Horatio Wong

Horatio Wong

Mainland China and Hong Kong Digital and Technology Consulting Leader, PwC Hong Kong

Tel: +[852] 2289 1909

Linson Li

Linson Li

Partner, PwC China

Tel: +[86] (10) 6533 5759

Lyris Wong

Lyris Wong

Partner, PwC Hong Kong

Tel: +[852] 2289 3488

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