I am PwC China and Hong Kong's Salesforce.com Practice Leader and over my 16 years professional experience, I've advised MNC senior executives in over 30 countries on initiatives that help them grow revenue, reduce cost and manage risk.
I lead a team of dedicated technology consultants with deep industry knowledge across financial services, healthcare, auto and education, providing services in the areas of systems design & implementation, leading-edge CRM and Software-As-A-Service (SaaS) solutions and IT Strategy. This helps us deliver projects that drives engagement across our clients business, assists our clients better connect with their customers and improves on the overall customer experience delivered.
Our teams entire focus is to ensure value and long-term customer success by providing best practices on optimal usage and growth of Salesforce.com licenses. During project implementations I serve as a senior advisor across the business, helping to foster executive relationships that ensure project deliverables are met.
Prior to PwC I worked at Ericsson in Australia and Hong Kong, I have a Masters Degree in Telecommunications from Royal Melbourne Institute of Technology, a BA degree in Engineering and a BA degree in Science from the University of Melbourne.