NewLaw

Enabling businesses to build legal functions of the future

The pace of disruption to the legal industry is growing at an unprecedented rate. New technologies, service providers, delivery models and client expectations are driving the upheaval.

Our NewLaw teams in Chinese Mainland and Hong Kong SAR help in-house legal departments and law firms think differently, work more efficiently and leverage innovative technologies, delivering better outcomes for your business and your clients.

Our services allow you to focus on higher-value work, control costs, better manage risk and utilise data insights to unlock value across the entire legal ecosystem.

You are:

 
An in-house legal team
A law firm

Challenges facing inhouse legal teams

In a world where in-house legal departments are facing budgetary pressures to reduce external spend and headcount, we can help you manage your finances to deliver more efficient legal services - whatever your budget.

 In-house legal departments are increasingly being seen as value-enabler, and not just a value-protector or cost centre. It’s more important than ever to embed a culture of measuring performance and an ability to articulate value to the business. We can help you harness the power of data to demonstrate the value of the legal function and discover insights.

Where your business’ compliance and control is achieved through considerable manual effort, we can help you navigate an increasingly complex risk and compliance burden and be prepared for the future.

It’s easy to be overwhelmed by the vast number of legal specific technologies out there. Your team’s IT architecture might lack integration, or might be fragmented or outdated. We can help you invest in the right LegalTech and integrate it into your wider ecosystem, uncovering efficiency where you did not know it existed.

Outdated, disparate and inconsistent processes can weaken synergies between systems and teams within your organisation. We can help you boost team collaboration and drive efficiencies across process-flows and knowledge management.

Services

Legal Operations Partnering

Accelerating your legal transformation agenda - Designing and delivering an impactful legal transformation program can be a challenge for most in-house legal teams. PwC’s award winning Legal Operations Partnering model combines dedicated on-the-ground and remote resourcing to accelerate your transformation agenda. Clients gain access to the deep capabilities of NewLaw and the broader PwC network, as well as embedded local support to help drive quantifiable change and real outcomes.

Challenges facing law firms

The crash of 2008, and the COVID-19 pandemic, has cut legal budgets, embedded competitive panel pitches as the norm, and moved law firms into the same category as any other supplier. Clients' expectations are higher than ever, whilst at the same time demanding more for less. Return on investment is now more important than ever.

Driven by surging cost pressures, and the need to improve efficiency, leverage cutting-edge technologies and access specialised expertise, organisations are increasingly using new (no longer “alternative”) legal service providers. Law firms are facing mounting competition from these providers, with their growth accelerating in the wake of the pandemic.

An increasingly technologically-aware buyers’ market is looking towards law firms to invest in new technology to improve productivity, efficiency and service delivery. The COVID-19 pandemic put a spotlight on remote and automated solutions, and the effective use of technology is now recognised as a key enabler for successful law firms.

Trends such as remote working, virtual collaboration and online working were visible long before the COVID-19 pandemic. Firms that settle for the status quo will miss out on the gains to be achieved from improved ways of working, such as expanding hiring pools beyond geographic borders, and capturing data to unlock efficiencies. Agile law firms that embrace new ways of working will be most successful.

Lack of specialisation is a leading reason for corporate clients switching law firms. Law firms are beginning to realise that a generalist legal services is no longer a sustainable business model, with many now focusing on greater specialisation of legal services offered.

Services

Client Experience Development

Create a differentiated client experience

The client experience has never been more important and requires new ways of working to set your firm apart from others. PwC NewLaw’s world class expertise in CX provides the strategic insight and toolsets required to innovate every touch-point in your client’s journey. We use Voice of Client research, journey mapping and human-centred design methods to help you deliver new value to clients and employees. Define your firm in a competitive market with a remarkable Client Experience.

Contact us

Sharyn Ch'ang

Sharyn Ch'ang

NewLaw Director, PwC Hong Kong

Tel: +[852] 2289 2903

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