IT shared service centers development
We provide services on advising clients with their strategy, implementation and optimization of either technology or technology component of their business process shared service centers, either internally or via an outsourced arrangement.
We advise on and assess appropriate end-to-end IT service levels (performance, availability, scalability, flexibility, etc.) to meet business needs, and on sustainable improvements to service levels, including outsourced IT services. With reference to financial management of IT, we also provide services to help client running IT services as a business.
Procurement and outsourcing
We provide on leadership advice or assistance for the development, review or stewardship of an IT (applications / hardware / facilities / resources) outsourcing strategy - including preferred suppliers and locations, contracting mechanisms, management of suppliers, budgets, scope of outsourcing, transition planning, HR issues, definition and management of service levels.