Experience-led change: Building high performing cultures

Nov 2021

As the working world evolves, organisations are having to adapt to new opportunities and challenges alike. As we prepare for a post-pandemic world it is crucial that organisations not only embrace change, but effectively manage it.

At PwC, we have recognised that to achieve and maintain ‘high-performing cultures’ it is essential to take a human-centred approach and leverage employee perspectives in order to navigate ambiguity with empathy, adaptive thinking, and experimentation.

We call this approach Experience-Led Change. It helps us to accelerate transformation by identifying people’s needs, allowing us to design long-term strategies that generate the excitement and commitment required to deliver lasting change.