Harnessing operational efficiency: Achieving sustainable retail success

Dec 2016

Summary of 2016 working capital management study for retailers in China

The retail industry in China has witnessed rapid growth during the past two decades, and that growth has tended to cover up many inherent problems in the retail industry itself. However, given the more recent slowdown of growth, changes in consumption patterns and the rise of e-commerce, challenges in all aspects of operations management have become more critical.

This report is based upon research conducted jointly by China Chain Store & Franchise Association and PricewaterhouseCoopers (PwC). It summarises our views on operational management for Chinese retailers and provides insights on improving operational efficiency. Our research included information from three major sources:

Interviews: We interviewed professors at Harvard Business School, as well as senior executives of the Top100 retail chain stores in China.

Questionnaires: We conducted a survey with 21 Chinese retailers, most of them in the Top 100 retail chainstores in China. 

Listed company data: Our quantitative analysis, including financial indicators, was based on publicly available data for retailers listed in Mainland China and Hong Kong. The sample consisted of 86 companies,  and the formats included department stores, supermarkets, multi-format stores and specialty stores.

Contact us

Michael Cheng

Asia Pacific & Hong Kong/China Consumer Markets Leader, PwC Hong Kong

Tel: +[852] 2289 1033

Kevin Wang

China Consumer Markets Leader, PwC China

Tel: +[86] (21) 2323 3715

Carrie Yu

Partner, PwC Hong Kong

Tel: +[852] 2289 1386

Follow us