101 insurance CEOs in 43 countries participated in our 19th Annual Global CEO Survey.
Like many industries, insurance is grappling with rapid technological change, shifts in customer behaviour, and growing competition from new market entrants. However, change offers huge opportunities. Other industries will be looking to insurers to help manage increasingly complex and uncertain business and geopolitical risks. To capitalise on these opportunities, insurers need to embrace new ways of working, novel ways of interacting with customers, and alternatives to traditional products and services.
Key findings include:
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