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Virtual banking in Hong Kong: A catalyst for change

July 2019

Virtual banks in Hong Kong are going to move away from a traditional product and channel approach and focus on hyper-personalisation and increased relevance to their customers. They will aim to offer a seamless experience through an ecosystem of partners that enables users to interact with different service providers through a single platform. They will democratise financial services and offer the ease of functionality that we associate with the leading consumer technology companies.  Established banks won’t be standing still - they will respond by embracing innovation and customer centricity.  Banking customers in Hong Kong will undoubtedly be the winners. 

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Emily Lam


Tel: +[852] 2289 1247

Gary Ng


Tel: +[852] 2289 2967

Guy Parsonage


Tel: +[852] 2289 1860

Ho Kee Fu


Tel: +[852] 2289 2721

Julie Chan


Tel: +[852] 2289 2432

Adams Chan


Tel: +[852] 2289 2784

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