Materiality

Our materiality assessment approach

At PwC, CR is about doing the right thing, and being a catalyst for change. 'Doing the right thing' is our way of addressing all of those material issues identified by our stakeholders that are internal to our organisation, and over which we have direct control. 'Being a catalyst for change' refers to our responsibility to address those material issues identified by our stakeholders that are external to our organisation. The table below lists the top five issues identified by each stakeholder group and categorises their boundary as being internal, external or both.


Top five issues and their boundaries by stakeholder group

Click on each issue to learn more about how we are addressing it.

Clients

Internal External
Data security
Reference

Embedding sustainability into our client services
Reference
Skills based volunteering
Reference
Corporate responsibility strategy and targets, including environment and community
Reference
Building trust and transparency in capital markets and civil society
Reference

CPA institutes

Internal External
Training and development
Reference 1
Reference 2

Maintaining exceptional ethical standards
Reference

Talent attraction and retention
Reference

Anti-corruption and anti-bribery measures
Reference 1
Reference 2

Building trust and transparency in capital markets and civil society
Reference

Media

Internal External
Maintaining exceptional ethical standards
Reference
Building trust in capital markets and civil society
Reference
 
Corporate responsibility strategy and targets, including environment and community
Reference
Talent attraction and retention
Reference 1
Reference 2
Transparency in our reporting
Reference

NPOs

Internal External
Skills-based volunteering
Reference

Pro-bono / deeply discounted services to NPOs
Reference
Engaging our people in corporate responsibility
Reference 1
Reference 2
Reference 3
Charitable donations
Reference
Building trust and transparency in capital markets and civil society
Reference

PwC staff and partners

Internal External
Talent attraction and retention
Reference 1
Reference 2
Employee security, safety and well-being
Reference

Training and development
Reference 1
Reference 2
Paper consumption
Reference

Engaging our people in corporate responsibility
Reference 1
Reference 2
Reference 3

Suppliers

Internal External
Training and development
Reference 1
Reference 2
Engaging our people in corporate responsibility
Reference 1
Reference 2
Reference 3
Maintaining exceptional ethical standards
Reference
Data security
Reference

Building trust and transparency in capital markets and civil society
Reference




   
Validation of the stakeholder survey results by management is the final step in defining our material issues. We do this by checking that the issues identified by our stakeholders are complete and accurately reflect the scope and boundary of our CR strategy. The results of our 2015 stakeholder engagement are depicted in the materiality matrix diagram above. Issues which are most material to our external stakeholders are plotted further up the vertical axis, while those most material from an internal business perspective are plotted further along the horizontal axis. For transparency, the materiality matrix also includes those issues which did not rank in the top five for any stakeholder group.

Where we stand Responsible business Community engagement
Environmental stewardship Diversity and Inclusion Global reporting initiative