Stakeholder engagement is a critical starting point when it comes to strategy development, reporting and addressing stakeholders’ concerns.
Our approach to stakeholder engagement has evolved over time and in 2017 we obtained 3,441 responses to our online sustainability survey - making this our largest stakeholder engagement process yet.
We conducted the online survey to better understand how our stakeholders view important issues that impact the sustainability of our business. Our stakeholder list was developed based on the impacts of our business and individuals whom we believe could be reasonably expected to be interested in our activities. To help us review and interpret the results of the survey we also organised interviews and focus groups.
But our stakeholder engagement process is about so much more than just one online survey. Outlined below is an overview of some of the additional steps we take to engage with our priority stakeholders and keep our finger on the pulse.
For more information about how we engage with our stakeholders at a global level please visit our Global website.