Dealing with disruption
Far-reaching changes are taking place, and they’re taking place faster than ever. In this new era of ‘stable instability’, risks that once seemed improbable and even remote have become the norm and, for CEOs across the world, ‘expect the unexpected’ has become the mantra. The only solution is to build organisations that can thrive amidst disorder: organisations that are agile and adaptable, able to cope with disruption, and can emerge stronger than before.
We polled 1,330 CEOs in 68 countries, and talked face-to-face with another 33 CEOs, in our 16th Annual Global CEO Survey, to find out how they’re creating resilient organisations that can flourish under stress. Dealing with disruption shows that CEOs are:
- focusing on a few carefully-selected initiatives to stimulate organic growth
- exploring new ways to attract and keep customers and
- balancing efficiency with agility.
To succeed in these three goals, CEOs are recognising the role that trust plays. They see the importance of creating connections between business and society.
This report is a summary of key findings in the retail and consumer goods sectors, based on interviews with 204 consumer goods CEOs in 49 countries and 79 retail CEOs in 34 countries, as well as in-depth interviews with:
- Alison Cooper, Chief Executive, Imperial Tobacco Group, United Kingdom
- José Galló, CEO and Director, Lojas Renner, Brazil
- Alex C. Lo, President, Uni-President Enterprises Corp., Taiwan