Payments in the wild tech world - Digitisation and changing customer expectations

Aug 2016

Companies in the payments and transaction space have worked towards building an ecosystem that promotes digital payments and reduction in the usage of cash. Payments used to be one of the industries least vulnerable to disruption. In a FinTech flooded world, this is no longer the case. PwC’s 2016 Global FinTech Survey finds 87% of payments companies believe more than a quarter of their operations could be lost to FinTechs by 2020. Subsequently, the majority of payments companies have already integrated FinTech into their business models. The most critical trend impacting the industry is the development of advanced tools and technologies to protect consumers from security attacks and fraud. The pace of adapting to new business requirements is determining future market winners and losers.