GRI Index


The information displayed in this section is the same as our FY15 report. Our FY16 report is an interim update only. We will publish a full GRI report with updated data for the reporting year FY17.

GRI Index Indicator description Reported Cross-reference or direct response
Strategy and Analysis
G4-1 Provide a statement from the most senior decision-maker of the organisation (such as CEO, chair, or equivalent senior position) about the relevance of sustainability to the organisation and the organisation's strategy for addressing sustainability.

Chairman's Message
Organisational Profile
G4-3 Report the name of the organisation.

PwC China and Hong Kong
G4-4 Report the primary brands, products, and services.

We are committed to delivering quality in assurance, tax and advisory services. Our service offerings include accounting & payroll, audit and assurance, business recovery, capital market and accounting advisory, company secretarial, consulting, deals / mergers & acquisitions, forensic, internal audit, international assignments, IPO & capital markets, people & change, private client services, risk assurance, sustainability & climate change, tax and transfer pricing.
G4-5 Report the location of the organisation's headquarters.

We are located in these cities: Beijing, Shanghai, Tianjin, Chongqing, Shenyang, Dalian, Xi'an, Chengdu, Qingdao, Nanjing, Suzhou, Wuhan, Hangzhou, Ningbo, Xiamen, Guangzhou, Shenzhen, Hong Kong, and Macau. Although no single location is considered an operational headquarters, our three largest centres in terms of workforce size are Beijing, Shanghai and Hong Kong.
G4-6 Report the number of countries where the organisation operates, and names of countries where either the organisation has significant operations or that are specifically relevant to the sustainability topics covered in the report.

PwC China, PwC Hong Kong and PwC Macau work together on a collaborative basis, subject to local applicable laws, and are together referred to as PwC China and Hong Kong.
G4-7 Report the nature of ownership and legal form.

PwC China, PwC Hong Kong and PwC Macau are made up of a number of separate legal entities, subsidiaries and joint ventures, all of which have been taken into consideration for this report.
G4-8 Report the markets served (including geographical breakdowns, sectors served, and types of customers and beneficiaries).

We provide a broad range of business, government and private clients with the professional service they need, wherever they may be located. Our highly qualified, experienced professionals listen to different points of view to help organisations solve their business issues and identify and maximise the opportunities they seek. Our industry specialisation allows us to help co-create solutions with our clients for their sector of interest. Industries we serve include asset management, automotive, banking & capital markets, communications, energy, utilities & mining, engineering & construction, entertainment & media, financial services, food supply & integrity, government & public services, healthcare, industrial products, insurance, pharmaceuticals, private equity, real estate, retail & consumer, technology, transportation & logistics.
G4-9 Report the scale of organisation.

Collectively, we have around 540 partners and 12,800 people in total based in our office locations listed above. Our combined revenues for PwC China and Hong Kong are considered commercially and competitively sensitive and have not been disclosed for this reason. Aggregated revenues for PwC firms globally and regionally are available in our PwC Global Annual Review 2015.
G4-10
  1. Report the total number of employees by employment contract and gender
  2. Report the total number of permanent employees by employment type and gender.
  3. Report the total workforce by employees and supervised workers and by gender.
  4. Report the total workforce by region and gender.
  5. Report whether a substantial portion of the organisation's work is performed by workers who are legally recognized as self-employed, or by individuals other than employees or supervised workers, including employees and supervised employees of contractors.
  6. Report any significant variations in employment numbers (such as seasonal variations in employment in the tourism or agricultural industries).

  1. Permanent vs fixed term contract employee headcount by gender (China, Hong Kong and Macau) as at 30 June 2015
    Male Female Total
    Permanent 4,472 8,136 12,608
    Fixed term 92 88 180
  2. Full-time vs part-time employee headcount by gender (China, Hong Kong and Macau) as at 30 June 2015
    Male Female Total
    Fulltime 4,559 8,196 12,775
    Part time 5 28 33
  3. Employee vs supervised worker headcount by gender (China, Hong Kong and Macau) as at 30 June 2015
    Male Female Total
    Employees 4,564 8,224 12,788
    supervised workers 351 418 769
  4. D. Total workforce headcount by region and gender as at 30 June 2015
    City Male Female
    Beijing 949 2231
    Chengdu 62 363
    Chongqing 38 37
    Dalian 25 89
    Guangzhou 231 454
    Hangzhou 11 31
    Hong Kong 1527 1976
    Macau 13 33
    Nanjing 13 26
    Ningbo 9 19
    Qingdao 41 99
    Shanghai 1323 2161
    Shenyang 1 2
    Shenzhen 204 424
    Suzhou 19 53
    Tianjin 58 133
    Wuhan 17 24
    Xiamen 11 24
    Xi'an 12 45
    Total 4564 8224

  5. Little to no work is performed by workers who are legally recognised as self-employed, or by individuals other than employees or supervised workers, including employees and supervised employees of contractors.
  6. During September and October of each year, a relatively high number of new joiners commence employment with PwC, most of whom are university graduates. This yearly seasonal fluctuation in our workforce is due to extensive graduate recruitment programmes aimed at attracting the best and brightest talent to PwC.
G4-11 Report the percentage of total employees covered by collective bargaining agreements.

PwC employees are not covered by collective bargaining agreements in China, Hong Kong or Macau. Although collective bargaining is increasing in general in these markets, collective contracts frequently ensure the employees receive appropriate payment and benefits, such as minimum legal labour standards. PwC employees on individual employment contracts enjoy conditions well above minimum legal standards and wages commensurate with market rates.
G4-12 Describe the organisation's supply chain.

As a service based business, our supply chain is limited and mainly relates to leased office premises, utilities, travel, IT solutions and office equipment and supplies. The proportion of spend per procurement category is not materially relevant and this information is deemed confidential. As such, detailed information about our procurement spending pattern is omitted from this report.
G4-13 Report any significant changes during the reporting period regarding the organisation's size, structure, ownership, or its supply chain.

No significant changes have occurred to the organisation’s size, structure, ownership or its supply chain during the reporting period.
Commitments to external initiatives
G4-14 Report whether and how the precautionary approach or principle is addressed by the organisation.

We address the precautionary principle by systematically managing the risks associated with the operation of our own business, as well as understanding the unique risks and opportunities our clients may face in relation to sustainability issues. Our sustainability and climate change services offer a broad range of assurance, advisory and tax solutions to assist our clients with their sustainability concerns.

We also share our knowledge and research through timely and relevant thought leadership publications, which aim to increase the level of understanding of a particular issue, stimulate further conversation amongst business and industry, and provide a platform for others to consider how these issues may be addressed.
G4-15 List externally developed economic, environmental and social charters, principles, or other initiatives to which the organisation subscribes or which it endorses.

PwC holds a broad range of voluntary memberships and associations locally and across the globe. Some examples of our most prominent memberships and those related to sustainability and corporate responsibility issues are shown below.

Global PwC memberships
  • UN Global Compact (UNGC)
  • UNGC CEO Water Mandate
  • UN HeForShe
  • The Women's Forum for the Economy and Society
  • World Business Council for Sustainable Development (WBCSD)
  • Global Reporting Initiative (GRI)
  • St Petersburg International Economic Forum
  • International Integrated Reporting Council (IIRC)
  • Asia-Pacific Economic Cooperation (APEC)
  • World Economic Forum (WEF)
  • World Water Forum
  • Consumer Goods Forum
  • Climate and Development Knowledge Network (CDKN)
  • Community Business Diversity and Inclusion in Asia Network (DIAN)
  • World Islamic Economic Forum
  • The World Bank Private Sector Leaders Forum
PwC China and Hong Kong memberships
  • CSR Asia Strategic Partner
  • CSR Asia Community Investment Roundtable
G4-16 List memberships of associations (such as industry associations) and national or international advocacy organisations in which the organisation:
- Holds a position on the governance body - Participates in projects or committees - Provides substantive funding beyond routine membership dues - Views membership as strategic

Global PwC memberships - strategic
  • The Women's Forum for the Economy and Society
  • St Petersburg International Economic Forum
  • Asia-Pacific Economic Cooperation (APEC)
  • World Economic Forum (WEF)
  • World Islamic Economic Forum
Identify material aspects and boundaries
G4-17
  1. List all entities included in the organisation's consolidated financial statements or equivalent documents.
  2. Report whether any entity included in the organisation's consolidated financial statements or equivalent documents is not covered by the report.

  1. A full list of legal entities within the global PwC network, including in China, Hong Kong and Macau, can be viewed here:
    http://www.pwc.com/gx/en/about/corporate-governance/legal-entities.html
  2. All entities listed for China, Hong Kong and Macau are covered by this report.
G4-18
  1. Explain the process for defining the report content and the Aspect Boundaries.
  2. Explain how the organisation has implemented the Reporting Principles for Defining Report Content.

Materiality assessment
G4-19 List all the material Aspects identified in the process for defining report content

Materiality assessment
G4-20 For each material Aspect, report the Aspect Boundary within the organisation, as follows:

i. Report whether the Aspect is material within the organisation
ii. If the Aspect is not material for all entities within the organisation (as described in G4-17), select one of the following two approaches and report either:
- The list of entities or groups of entities included in G4-17 for which the Aspect is not material or
- The list of entities or groups of entities included in G4-17 for which the Aspects is material

iii. Report any specific limitation regarding the Aspect Boundary within the organisation

Materiality assessment
G4-21 For each material Aspect, report the Aspect Boundary outside the organisation, as follows:

i. Report whether the Aspect is material outside of the organisation
ii. If the Aspect is material outside of the organisation, identify the entities, groups of entities or elements for which the Aspect is material. In addition, describe the geographical location where the Aspect is material for the entities identified
iii. Report any specific limitation regarding the Aspect Boundary outside the organisation

Materiality assessment
G4-22 Report the effect of any restatements of information provided in previous reports, and the reasons for such restatements.

Some greenhouse gas emissions information has been restated in this report for the FY2011, FY2012 and FY2013 reporting periods. Known process and system defects were corrected in FY2014 to more accurately calculate CO2 and other emissions. Previous year's data has been recalculated for comparison purposes and restated.
G4-23 Report significant changes from previous reporting periods in the Scope and Aspect Boundaries.

There have been no significant changes from the previous reporting periods in the Scope and Aspect Boundaries.
Stakeholder Engagement
G4-24 Provide a list of stakeholder groups engaged by the organization.

Stakeholder engagement
G4-25 Report the basis for identification and selection of stakeholders with whom to engage.

Stakeholder engagement
G4-26 Report the organisation's approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process.

Stakeholder engagement
G4-27 Report key topics and concerns that have been raised through stakeholder engagement, and how the organisation has responded to those key topics and concerns, including through its reporting. Report the stakeholder groups that raised each of the key topics and concerns.

Stakeholder engagement
Report Profile
G4-28 Reporting period (such as fiscal or calendar year) for information provided.

This report covers the FY2015 period (1 July 2014 - 30 June 2015)
G4-29 Date of most recent previous report (if any).

Our most recent previous full report was for the FY2013 period (1 July 2012 - 30 June 2013), while a summary update was provided online only for the FY2014 period (1 July 2013 - 30 June 2014)
G4-30 Reporting cycle (such as annual, biennial).

Annual
G4-31 Provide the contact point for questions regarding the report or its contents

Callum Douglas, Associate Director, Corporate Responsibility
+[86] (10) 6533 5772
callum.douglas@cn.pwc.com~Callum Douglas
GRI Content Index
G4-32
  1. Report the 'in accordance' option the organisation has chosen
  2. Report the GRI Content Index for the chosen option.
  3. Report the reference to the External Assurance Report, if the report has been externally assured.

  1. This report has been developed following the Global Reporting Initiative (GRI) and is 'In Accordance - Core' with the GRI G4 guidelines.
  2. Reported in this GRI Content Index document.
  3. No external assurance has been performed over the data contained within this report.
Assurance
G4-33
  1. Report the organization's policy and current practice with regard to seeking external assurance for the report.
  2. If not included in the assurance report accompanying the sustainability report, report the scope and basis of any external assurance provided.
  3. Report the relationship between the organization and the assurance providers.
  4. Report whether the highest governance body or senior executives are involved in seeking assurance for the organisation’s sustainability report.

No external assurance has been performed over the data contained within this report.
Governance
G4-34 Report the governance structure of the organisation, including committees of the highest governance body. Identify any committees responsible for decision-making on economic, environmental and social impacts.

Our CR strategy and governance
Governance
G4-56 Describe the organisation's values, principles, standards and norms of behavior such as codes of conduct and codes of ethics.

Code of conduct
Environmental Performance Indicators
Aspect - Energy
G4-EN3 Energy consumption within the organisation.

Our performance
G4-EN4 Energy consumption outside of the organisation.

Our performance
G4-EN5 Energy Intensity

1,187 kWh per capita
G4-EN6 Reduction of energy consumption

12% reduction in energy consumption (kWh) per capita since FY2011 baseline
Aspect – Emissions
G4-EN15 Direct greenhouse gas (GHG) emissions (Scope 1)

Greenhouse gas emissions
G4-EN16 Energy indirect greenhouse gas (GHG) emissions (Scope 2)

Greenhouse gas emissions
G4-EN17 Other indirect greenhouse gas (GHG) emissions (Scope 3)

Greenhouse gas emissions
G4-EN18 Greenhouse gas (GHG) emissions intensity

Greenhouse gas emissions
G4-EN19 Reduction of greenhouse gas (GHG) emissions

15% reduction in greenhouse gas emissions (tCO2-e) per capita since FY2011 baseline
Aspect - Products and services
G4-EN27 Extent of impact mitigation of environmental impacts of products and services.

Greenhouse gas emissions
Aspect - Products and services
G4-EN29 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations.

To the best of our knowledge, there was no instance of non-compliance falling within this category.
Aspect - Transport
G4-EN30 Significant environmental impacts of transporting products and other goods and materials used for the organisation's operations, and transporting members of the workforce.

Greenhouse gas emissions
Social Performance Indicators
Labour Practices and Decent Work
Aspect - Training and Education
G4-LA9 Average hours of training per year per employee by gender and by employee category.

Average hours of training by gender
Male 113
Female 112
Average hours of training by Line of Service
Advisory 54
Assurance 149
Tax 63
Internal Firm Services
(including Service Delivery Centre)
39
Average hours of training by grade
Partners 48
Director / Associate Director
(or equivalent)
29
Senior Manager (or equivalent) 49
Manager, Deputy Manager,
Assistant Manager (or equivalent)
67
Senior Associate, Senior Consultant
(or equivalent)
107
Associate, Consultant, Assistant
associate (or equivalent)
221
Secretary, Other 2
G4-LA10 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.

The following programs are in place:
  • Funding support for external training or education
  • Provision of sabbatical periods with guaranteed return to employment through our existing career break program and genesis park program
  • Intended retirees are tracked and their retirement arrangements are discussed with related leaders, with specific plans and actions in place before they retire.
  • Retraining and staff redeployment are first considered for those intending to continue working (if made redundant)
  • Severance pay as regulated by law, with age and years of service both considered as required by law
  • Assistance on transitioning to a non-working life (eg due to illness, injury or retirement) is available as counselling through HR and through external vendors as part of our Employee Assistance Program
G4-LA10 Percentage of employees receiving regular performance and career development reviews per gender.

All employees receive regular performance and career development reviews through our comprehensive Performance, Coaching and Development framework.
Aspect - Diversity and Equal Opportunity
G4-LA12 Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity.

Gender and age composition of governance bodies as at 30 June 2015
30-50 yrs over 50 yrs Male Female
Board of partners (PwC Ca TSH) 4 5 9
Executive Board (PwC Ca TSH) 1 7 6 2
Management Board (PwC China & HK) 3 9 10 2

Gender composition of employees by grade as at 30 June 2015
Male Female
Partner 363 165
Director / Associate Director (or equivalent) 168 163
Senior Manager (or equivalent) 434 588
Manager, Deputy Manager, Assistant Manager (or equivalent) 675 1084
Senior Associate, Senior Consultant (or equivalent) 1169 2245
Associate, Consultant, Assitant Associate (or equivalent) 1332 2379
Secretary, Other (or equivalent) 381 1256

Gender and age composition of employees by Line of Service as at 30 June 2015
Under 30 yrs 30 - 50 yrs Over 50 yrs Male Female
Advisory 817 752 41 731 879
Assurance 5707 1816 94 2728 4889
Tax 1110 754 71 601 1334
IFS 287 797 156 462 778

Society
Aspect - Anti-corruption
G4-SO04 Communication and training on anti-corruption policies and procedures.

100% of employees, including all governance body members, receive regular communications relating to anti-bribery and anti-corruption policies and procedures, as well as compulsory annual training. Information concerning anti-bribery and anti-corruption is also available to all clients and other business partners through external communications channels, and is a standard inclusion in all contracts and agreements.

Our forensic accounting services can also provide the tools necessary for clients to implement robust anti-corruption and anti-bribery measures, as well as investigate any concerns they may have about corrupt or fraudulent activities taking place within their organisation.
Aspect – Compliance
G4-SO08 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations.

To the best of our knowledge, there was no instance of non-compliance falling within this category.
Product Responsibility
Aspect – Product and Services Labeling
G4-PR5 Results of surveys measuring customer satisfaction.

We perform independent face to face client feedback interviews with 89 firmwide CNHK priority clients on an annual basis. These interviews targeted at C-Suite focus on the clients' experience of working with PwC across multiple service areas and are conducted by senior partners who have no direct relationships with the client, to ensure any feedback received is independent. Feedback is then shared with our client relationship partners and their teams, so that they are able to take immediate actions to improve client service levels.

In FY2015, we achieved a 10% increase in total feedback coverage compare with FY2014. A key item covered during the interview process is to assess the client's overall likelihood to recommend PwC to other business associates (i.e. client loyalty index). Our FY2015 score is 8.28 (where a rating of '10' = highly likely to recommend and '0' = highly unlikely to recommend).

We continue to extend and deepen our reach across our client portfolio through online surveys. Online surveys complement face to face feedback interviews by obtaining perspectives from a broader range of clients and their representatives including middle management and key client representatives based overseas. In FY2015, 240 online surveys were conducted compared to 171 surveys in FY2014.
Aspect - Customer Privacy
G4-PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.

To the best of our knowledge, there is no instance of any substantiated complaints falling under this category.
Aspect - Compliance
G4-PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.

To the best of our knowledge, there is no instance of any significant fines for non-compliance falling under this category.

Where we stand Responsible business Community engagement
Environmental stewardship Diversity and Inclusion Global reporting initiative